The 3 Biggest Problems North Georgia
CEOs Have With Most IT Firms

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.

Our research shows that most successful North Georgia CEOs have 3 big problems when dealing with most IT support companies. See if you agree…

Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.

Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

Free Emergency Support For Your Next Computer Crisis

As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.

There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.

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Rabun County contracts with ACNS for all of our IT issues. Having contracted with them has saved us not only money but valuable time as well. ACNS is like having not only additional employees, but great friends that you can call on anytime for help. Anytime we have called them about an issue we have received fast, reliable and most of all friendly service.

Before we contracted with ACNS we had a contract with a different vendor. The service was slow at best and they only handled certain equipment. ACNS handles all of our equipment from servers to individual computers and copiers. In addition to this, they handle our back-ups, our phone system, email system and any other IT issue or problem.

In the past, I spent countless hours fixing or setting up new email accounts, fixing printers, etc. Now all we do is place a call or email to ACNS! We could not be happier with the service we receive from them. Best of all each time we call we are treated like a close friend regardless of whom we speak to at ACNS. We have found all employees of ACNS to be knowledgeable, reliable and very helpful anytime we call them. Rabun County is proud to recommend ACNS to all businesses small or large including local and municipal governments.

Debra J. Jacobs County Clerk/CFO
Rabun County Board of Commissioners

In order to build and grow a successful company, you must make good decisions on where you focus your investments and resources. In every phase of our business we critically evaluate whether we BUILD, BUY or PARTNER. Our decision to PARTNER with ACNS for our technology infrastructure design, build and run services continues to be one of the best decisions we have made. From startup seven years ago to over $10M in revenue last year, the team at ACNS has provided exemplary support every step of the way.

Eric T. Helman ContinuousHealth, LLC
Atlanta, GA